Customer satisfaction is our #1 priority. If for any reason you are not happy with the thoroughness of our cleaning, contact our office at firstname.lastname@example.org within 24 hours of our visit, and we will be happy to investigate the reason for your concern. Please note that we cannot assess our cleanings more than 24 hours after our visit, so contact us right away. In your email, please include pictures or an itemized list of areas that still need attention.
After our investigation, we may, at our election, agree to send your cleaner back to correct any oversights free of charge. When your cleaner has the opportunity to fix oversights to meet your standards, it promotes accountability and increases the chances that you will be satisfied in the future. If, and only if, the cleaner has fixed oversight’s and you are still unhappy with a thoroughness of the cleaning, we may, at our election, offer a discount in services to win back your trust.