About Us

Our History

Our History

Our story began in 2001 with Marie Stone as the sole owner and operator. Her love for cleaning and helping others expanded her client base to where she needed to hire help in keeping up with the continued demand. Her high-quality cleaning style, business ethics, and strong relations with her customers grew the business significantly through word of mouth referrals over the next several years.

Still today, 95% of our customer base is through referrals from existing clients, a true testament to the company’s commitment to providing top quality service, and fostering meaningful business relations.

OUR TEAM

We Believe in our People

At Upper Crust Cleaning Co., we believe in our people. We offer respect and loyalty to an amazing staff, which in turn provides our clients with the benefit of trusting, consistent, well-trained individuals. The result? We have an excellent retention rate which allows our customers to have the quality and consistency they deserve.

All our employees understand the value and commitment we place on our customer relations and go through a stringent training program before being assigned their own client homes. Each cleaner works independently with our clients, not in teams. This promotes good relations, better accountability and trust. We also never use subcontractors.

Look to see who is cleaning your home!

Marie Stone

Marie Stone

Owner
Creative Director

ABOUT MARIE

Shoshannah Harrison

Office Manager

ABOUT SHOSHANNAH

Rachel Paulsen

Sales & Marketing

ABOUT RACHEL

Kris Granlund

Kris Granlund

Master House Cleaner

ABOUT KRIS

Courtney Raymond

Master House Cleaner

ABOUT COURTNEY

Christine O'Neal

Christine O’Neal

House Cleaner

ABOUT CHRISTINE

Michele Taylor, House Cleaner at Upper Crust Cleaning Co.

Michele Taylor

House Cleaner

ABOUT MICHELE

Wendy Wilson

Wendy Bonesteel

House Cleaner

ABOUT WENDY

Oliver VIP

Oliver

VIP & Mascot
(Very Important Puppy)

ABOUT OLIVER

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Marie Stone, OwnerMarie Stone

Owner & Managing Director

Marie founded Upper Crust Cleaning Co. In 2001 here in Washington State. She is a native, growing up in Bellevue. She has two grown children that now reside in the Seattle area that are busily creating their own lives and careers. She lives in Maple Valley where our offices are located. She is a dog lover and has her wonderful companion, Oliver, an English Cream Retriever always by her side. He is a certified therapy dog. Marie loves the outdoors, enjoying hiking, gardening, interior design, and space planning. She is an efficiency and organizational expert, a full-fledged foodie as well and has strong knowledge in health and nutrition. She is also a certified health coach. Her main role with the company is to be the vision for its growth and always strive toward excellence. She is committed to giving our clients the best experience possible!

Shoshannah HarrisonShoshannah Harrison

Office Manager

Shoshannah first joined Upper Crust Cleaning Co. in 2014 as a house cleaner while her kids were in school because of its offered flexibility. She left the company for a while but now that her two daughters are grown, has returned to us as Office Manager. Shoshannah keeps our operation running smooth and nurtures its continued growth as well as connecting wonderfully with both our clients and staff. She has lived in Maple Valley with her husband of over 25 years and enjoys her precious family time. She is truly passionate about animals and has a wide range of interests including books, puzzles and baking.

Rachel Paulsen

Sales & Marketing

Rachel began her journey with us in June of 2018. She is a Washington native and grew up in Maple Valley, graduating from Tahoma High School in 2016. She is currently engaged and planning a wedding with her high school sweetheart for the summer of 2020. Rachel loves spending her free time outdoors in the beautiful PNW and loves hiking and swimming at the nearby lakes with friends. She and her fiancé also have a cat named Mochi. Rachel does a wonderful job keeping the company on track by supporting the office with scheduling, payroll, inventory, marketing, and quality control. She also works for the company part time cleaning homes as needed.

Kris GranlundKris Granlund

Master Housecleaner

Kris has been employed with Upper Crust Cleaning Co. since the fall of 2004. She always has a smile on her face and a great attitude. She is a native of Washington, living in Maple Valley since 1976 with her husband of over 30 years. Kris has 3 beautiful children, now grown; two that still reside in the area and one that now lives out of state. She also has 2 fur babies named Ray Lewis and Maximus Aralias that she adores and loves taking on walks. She is a huge Seattle sports fan and coached her kids in fast pitch, soccer, basketball, volleyball, lacrosse, and football. Kris loves hiking, movies, playing cards and spending time with friends. She is our brightest star and the longest-team member of our business family. Her clients adore her.

Courtney Raymond

Master House Cleaner

I like to spend most of my time outside, either gardening, swimming, hiking or just adventuring. I like to spend lots of time with family who live in the greater Maple Valley area, that includes my two kitty cats, Juno and Jupiter. I started with Upper Crust Cleaning Co. in 2021.

Christine O'NealChristine O’Neal

House Cleaner

Christine joined the cleaning team in early 2024 and brings with her previous cleaning experience. She loves to spend most of her time with family and her pets. She is the mother to three wonderful men that have moved on to build their lives. She is a homebody after work and likes to watch her favorite shows while crocheting. She loves the peace and quiet of her home in the Ravensdale area.

Michele Taylor, House Cleaner at Upper Crust Cleaning Co. Michele Taylor

House Cleaner

Michele has been employed with Upper Crust Cleaning Co. since the summer of 2024. She lives in the Covington area with her husband of 10 years. Michele has 4 children, 5 grandchildren, 2 dogs and a snake. A few of her favorite hobbies are gardening, cleaning and spending lots of time with her grandchildren.

Wendy WilsonWendy Bonesteel

House Cleaner

Wendy came to work for upper crust cleaning co. In June of 2016. She is a Washingtonian growing up in Seattle’s prestigious magnolia neighborhood. Wendy used to work as her own boss cleaning homes several years ago and then changed course going into the medical field. As her elderly father grew into poor health, she left her full-time job to help with his care and came to work for us part time. Her adoring father eventually passed away in 2018. Wendy has 3 children; one away at college while the other two are grown and reside in the area. She now lives in maple valley so she can be close to her 2 precious grandchildren. She loves to hike and spend time outdoors with her dog moose. Wendy is always cheerful and loves taking care of her clients.

OliverOliver

VIP & Mascot (Very Important Puppy)

Oliver came to us all the way from Idaho in October of 2015. He is our office mascot and official greeter. He is extremely helpful with many office procedures as well. He recently became a certified therapy dog with the hopes of spending time with children who are critically ill, helping them to feel loved and safe (when he isn’t working of course). He enjoys chewing on bones, chasing the ball and playing with his favorite toys Krinkle Mouse and Fanny the flamingo, especially while we are on office calls. He also loves swimming and going for rides in the car. Oliver always has a smile on his face and has been commended for his excellent people skills.